Reference

Understand Your Rights Before You Start

These terms set out what you agree to when you open and use your acf67 account — from how deposits via bKash, Nagad, and Rocket are handled to how disputes are raised.

bKash & Nagad CoveredAccount Wallet RulesDispute Process OutlinedEligibility by RegionMobile Access Terms
acf67 Understand Your Rights Before You Start
HOW WE OPERATE

How acf67 Handles Your Account Data

We take account security and data handling seriously. Your personal details are stored with encryption, and access to your account wallet — whether funded through bKash, Nagad, or Rocket — requires OTP verification at login. We do not share your data with third parties outside of what is required to process payments or comply with applicable law.

Data Retention

We keep your account data for as long as your account is active and for a period after closure as required by applicable law. You can request a summary of held data through support.

Account Security

Every login triggers an OTP check to your registered mobile number. If you suspect unauthorised access, contact support immediately to freeze your account wallet.

Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your language and wallet settings. You can manage cookie preferences from your browser settings.

Requesting Changes

To update your registered details — including the mobile wallet number linked to bKash or Nagad — submit a request through live chat with your account ID and verification documents.

TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear or you need to raise a concern about your account, our support team is available through the channels below. For wallet-related queries — including bKash, Nagad, or Rocket transaction disputes — have your transaction reference ready before you get in touch.

Live Chat Open the chat widget from any page on acf67. Our team handles terms and account queries directly through live chat during staffed hours.
Email Support Send detailed terms or account questions to our support address. Include your registered account ID and a clear description of your concern for a faster response.
Account Help Centre The Help Centre on acf67 covers common terms questions, wallet verification steps, and the account-closure process in plain language.

Common Questions About These Terms

Below are the questions we hear most often about how these terms apply to your account. If your question is not covered here, reach out through live chat or the Help Centre on acf67.

Access and eligibility depend on your local law and region. If online wagering is permitted where you are, these terms apply in full from the moment you open your account.

We can update the terms when our services change, but we will notify you of material changes via your registered contact or an in-account message before they take effect.

Funds in a suspended wallet are handled under our account-closure policy. Contact support with your account ID and transaction references to start the review process.

Raise the dispute through live chat and provide your Rocket number, the withdrawal request ID, and the date of the request. Our team will investigate and respond with a status update.

Submit a data request through our support channel with your account ID. We will provide a summary of held data in line with applicable law and within a reasonable timeframe.

Where a clause is unenforceable under your local law, that clause does not apply to you. The rest of the terms remain in force and your local law takes precedence on that point.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.